Gen Z: Five Key Insights for Healthcare Brands

Source: Phenomena

Raise your hand if you’re tired of hearing about the Millennials. Employers have been trying to figure out how to deal with Millennials since they entered the work force about 15 years ago and healthcare has been bracing for the changes that they might bring as consumers.  Now, it’s time to start preparing for the […]

How to Lose Sales…on Purpose: A Lesson From the Canadian Tobacco Industry

On a recent trip to Canada, I had the privilege of exploring Niagara Falls, Toronto, Ottawa and Montreal. It’s always exciting to explore a new place and, that being said, I expected some cultural differences. Prior to my trip, I knew Canada had a different healthcare system than that of the U.S., but I quickly […]

Building a Better Newsroom INSIDE Your Company

When I was a reporter, I was skeptical of any “news” issued by businesses or other organizations. At the time (I’m dating myself here), that “news” was in the form of press releases and the occasional (rehearsed) media interview or press conference.  Even when we did report on company-generated news, we researched the heck out of it to make sure it was […]

It’s 2016 and I’m still going to the doctor’s office

Fitting in a doctor’s appointment during the week is no easy feat. By 2016, I thought I would have adapted to virtual consults – but so far that’s not the case.  While technology continues to transform healthcare, whether it be fitness trackers or online communities, the majority of patients still prefer to discuss their personal […]

When Tragedy Strikes: Communication Lessons from Orlando Regional Medical Center

Orlando Surgeons

In the wee hours of Sunday, June 12th, Orlando Health’s Orlando Regional Medical Center (ORMC) was thrust into the spotlight as the Level 1 trauma center responded to the worst mass shooting in U.S. history.  49 dead, 53 injured.  44 of the victims arrived in the emergency department at one time. A nightmare on every […]

It IS What You Say, AND How You Say It: Four Tips for Providers Communicating With Male Patients

It’s the gender twist to the old saying “you can lead a horse to water, but you can’t make him drink.” When it comes to health, men* often are cast in the role of the horse, with “water” being played by any of the health care providers he needs to see when “dehydration” (illness or […]

Is There Really Such a Thing as Thought Leadership?

While “thought leadership” is not a new phrase or concept, it’s certainly en vogue right now. In fact, thought leadership is one of the most frequent asks in the Requests for Proposal that cross my desk. And the interesting thing I’ve learned from talking to these companies is that there are different definitions of what […]

2016 Presidential Candidates on Healthcare

When it comes to politics, you could call me a-political. If faced with a choice between donkeys or elephants, I’d likely go with a giraffe. That’s not to say I’m not interested in politics, but my work in PR means I understand the behind-the-scenes message and perception crafting which inherently makes me more suspicious. And […]

Healthcare and the Economics of Innovation

In a 2011 Harvard Business Review article author, Uri Neren (@urineren), postulates that the single greatest factor required for successful innovation is scarcity. In fact, organizational processes have been developed to mimic scarcity and foster innovation including Systematic Inventive Thinking and the “Productivity” method. And, all this time I thought necessity was the mother of invention […]

4 Websites You Need for Stress Awareness Month

In case you didn’t know, April is National Stress Awareness Month. Stress is something that we may often ignore because we think it’s inevitable or unavoidable, especially in the PR and marketing industry, but it can have serious effects on your wellbeing. There are thousands of tips for relieving your stress, but the problem is […]