5 Crisis Management Tips Learned from March Madness

This is a refresh of a previous blog post. I’ve come up with a few more insights about the parallels between crisis management and college basketball. Forget the Super Bowl or the World Series. For me, the most exciting time in sports is March. That’s because it’s almost time for college basketball’s March Madness! I [...]

Out of the Frying Pan and into the Fire: A Look at the Chick-fil-A Controversy

By Samantha Cox (@samanthamcox) Regardless of where you stand on the issue of gay marriage, there’s no denying that the recent Chick-fil-A controversy has left us with an endless amount of food for thought. CEO Dan Cathy’s statements have brought a range of additional issues to the table over the past month – from free [...]

The Final Four: Crisis Management Lessons Learned from March Madness

By Jeff Wilson, APR (@wilson0507) Of all the sporting events I watch, March Madness has got to be my favorite. I love that every school in the tournament – big and small – has a shot at greatness, at least for “one shining moment.” I’m a sucker for a good Cinderella story. And I almost [...]

CEOs: Four Ways to Avoid Killing the Elephant

by Michael Whitlow Full disclosure. We work for a competitor of Go*****.com, but this is not about going one up on Go*****. It’s about CEO behavior, and how clueless some CEOs can be. The furor on the web last week over a certain CEO’s (BobParsons.me) culling/killing an elephant, which he had helpfully videotaped and posted [...]

Does Your Company Know Who Its Friends Are?

By Jenn Riggle Everyone needs friends – even hospitals. Joanna Pineda writes in her blog that people need five people they can turn to for advice, support, problem-solving, coaching and networking. In the corporate world, these people are your company’s Board of Directors. But Boards typically are a bunch of white guys in suits, who [...]

BP Plan Snafu: Maybe Time for Wisdom of the Crowd?

The most recent revelations about the state of BP’s crisis plan offer important lessons for public relations professionals, and to ignore the wake-up call is to ignore a moral obligation. The AP ran its story Wednesday night, noting a long list of problems with the 582-page regional spill plan and the 52-page plan for the destroyed Deepwater Horizon rig. The [...]

A Tale of Two Damaged Brands

by Mike Mulvihill Toyota just can’t stop sticking its finger in the proverbial light socket these days.  As my blog post back in early February lamented when the automaker took 10 days to communicate to the public about its rapid acceleration problems, Toyota’s approach to crisis communications has repeatedly been too little, too late.  Now, [...]

Newspapers Are Like Department Stores

There’s much crying about the fall of the major metropolitan newspaper, a process hastened by the severe economic recession. There are many reasons cited, from the rise of new media to poor change management. Yet one can see a similar pattern in recent history, when another mass market product — the department store — also [...]

Crisis Communications for the Social Web

Crisis Communications on the Social Web View SlideShare presentation or Upload your own. (tags: social media) The reality of business is that crisis happens. Whether it’s cyanide in your medicine, your inability to get airplanes off the ground, or a financial implosion, companies inevitably face difficult, even life threatening situations. Those situations demand crisis management [...]