5 Tips to Ensure Your Organization is Crisis-Ready

By: Guest Blogger, Sabrina Kidwai, APR Over the past few years, we’ve seen several crises take place: Susan G. Komen, Penn State, and more recently with the mayor of Toronto to the players situation with the Miami Dolphins. Some organizations believe that a crisis won’t ever happen to them, but it’s important to realize that everyone will [...]

Transparency During a Crisis – What Hospitals Can Learn from Johns Hopkins

Guest post by Nancy Cawley Jean, a senior media relations officer with more than 20 years of health care communications experience. Nancy manages social media for the hospitals in the Lifespan health system in Rhode Island and can be reached via email at njean@lifespan.org or on Twitter @NancyCawleyJean. Johns Hopkins Hospital has a wonderful reputation [...]

Crisis Communication Lessons from the Tragedy at Sandy Hook

By Catherine Gryp (@cgryp) Like the rest of the country, I watched the news of the Sandy Hook school shooting with shock, sadness and an incredible feeling of loss. I’ve shed many tears for the innocent lives lost. As I have been monitoring the media coverage of this tragedy, the communicator side of my brain [...]

Turning a Communications Crisis into an Opportunity

By Catherine Gryp (@cgryp) As more than 67 million Americans watched the presidential debates last Wednesday night, former governor Mitt Romney ignited a social media firestorm when he expressed his views on federal funding of PBS: “I’m sorry, Jim, I’m going to stop the subsidy to PBS… I like PBS, I love Big Bird. Actually [...]

Don’t Think – Live Your Questions

I am the ultimate perpetual kid, fascinated by how things work and known to take anything apart especially if it isn’t broken (yet). If you’ve followed my posts in the past, you know that I am obsessed with the concept of search. Thankfully, I’m not the only one. Apparently the engineers at Google are dedicated [...]