Jul 15 2016
Click. Shhhft. Ahhh. Now that’s the sound of summer. Whether it’s a beer, soda, seltzer or water, that sound evokes a sense of ease in the dead of summer. The same can be said for a scoop of mint chocolate chip ice cream or a cool bite from a refreshing salad on a hot, sunny day.
These visceral consumer experiences are ones that our favorite brands strive to incite in the crowded marketing landscape that is summer. But for a brand whose sales heavily depend on this season, it’s even more critical to set it apart from all the others.
With this in mind, I looked at seasonal brands with core summer businesses that are breaking out of the mold this season, as well as their keys to success for marketers.
Apr 7 2016
It took years for healthcare providers to accept the term “consumer” when referring to patients. In today’s healthcare economy – one that’s focused more on wellness, prevention and keeping people out of the hospital – understanding patients as consumers is critical to success. (For those of you in long-term care, this includes your residents. And for those of you in health insurance, this includes your members.) Healthcare consumerism is here to stay.
Most healthcare communicators have already made the shift in what we say and how we say it. We’ve stopped talking at consumers and only pushing out our own messages, whether they care or not. We have done this by adopting journalistic principles, providing news they can use and information they want. We have also done this by engaging in a dialogue with consumers via social channels, and learning to go where the conversations are happening rather than expecting everyone to gather around like we’re the EF Hutton of healthcare.
It’s a good start. But it won’t be enough. When it comes to making a great patient experience, we talk a lot about anticipating the wants and needs of patients.